REFUND POLICY
Welcome to Odygia LLC’s Refund Policy page! We are committed to providing you with high-quality sporting goods and hope you are satisfied with your purchase. If you need to return or exchange an item after your purchase, please carefully read the following terms and procedures.
- Refund and Exchange Conditions
Refund Request: You can request a refund within 30 days of receiving the item. All requests must be submitted within this period.
Item Condition: Returned items must be unused, undamaged, and in their original packaging and labels. We reserve the right to refuse return requests that do not meet these conditions. - Return and Exchange Process
Request a Return/Exchange: Please submit your refund or exchange request via email or our online customer service, providing your order number and information about the relevant item.
Authorization: Our customer service team will review your request within 1 to 3 business days and send a return authorization confirmation and relevant return information.
Returning Goods: Please send the returned item along with its original packaging, invoice, and return authorization letter to the following address: 6736 BILL CARRUTH PKWY APT 1315, HIRAM, GA 30141.
Shipping Costs: Unless the item is defective or incorrect, return shipping costs are borne by the customer. We recommend choosing a trackable shipping method to ensure a smooth return.
Refund Processing: Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5 to 7 business days. The refund will be sent to your original payment method. - Processing Time
Please note that refund processing time may vary depending on your bank or credit card company, and it typically takes 3 to 5 business days for the refund to be reflected in your account.
Thank you for choosing Odygia LLC. We hope to provide you with a pleasant shopping experience! If you have any questions, please feel free to contact our customer service team.